OPPORTUNITIES
Locations
Check out the opportunities below and keep in mind that we’re always on the lookout for new locations - so get in touch if you have a specific location in mind!
.webp)
.webp)
OUR FRANCHISE COMMUNITY
From store openings to showcasing new store owners or stand out crew members. As a franchisee, you’re more than your store, you're part of a local narrative.
.avif)
APPLY NOW
Submit your application and kick your franchise journey into gear.
Before completing the contact form, please read our Privacy Policy and Terms and Conditions.
Frequently asked questions
VIB Club
How to redeem your VIB Club Goods
Online Journey:
1. Order via the VIB Club app or eat.burgerfuel.com
2. Select 'USE VIB CLUB GOODS' to apply to order
3. Follow the pop-up prompt & proceed to checkout
4. Complete your purchase & earn mpb
In-Store Journey:
1. Let staff member know you're a VIB Club member & order
2. Scan your member ID when prompted
3. Choose from available Club Goods to apply to order.
4. Complete your purchase and earn mpb
How do I score my VIB Club Birthday hook up?
To get a birthday hookup you must be an active VIB Club member and must have entered your correct date of birth on the registration form when you signed up 24 hours before your birthday (no signing up on the day of your b'day sorry!).
How do I make sure I am an active VIB Club Member?
To make sure you are an active VIB Club member (24 hours prior to your birthday), sign in to your online ordering account, navigate to your My Account Page, then Notifications Page, and ensure you are toggled on via the 'opt in to our loyalty programme' option. Or, you can do this via the app and navigate to your My Account Page, select 'UPDATE' and ensure you have ticked the 'Sign up to BurgerFuel VIB Club' option.
How do I add my date of birth?
To add your date of birth, head to ‘My Account’ on your App and select ‘Update’ and enter in the ‘Birthday’ field. If you have entered the incorrect birthday into the field or wish to do so via your Online Ordering account, please contact info@burgerfuel.co.nz and let us know. Please include a valid form of identification (drivers licence or passport) and we can update your details for you.
Where can I find my VIB birthday hook up?
On the day of your birthday, if you are an active member and your birthday details have been entered correctly, your VIB birthday hookup and all associated T&Cs will appear in your Club Goods dashboard in the app, or via the pop up window when ordering online. Make sure you are opted in for emails and you've enabled push notifications on your mobile so you don't miss out! The offer is valid until the close of business that same day, excludes specials and modifications and is single use only. Staff may ask to see a valid ID (included in offer T&Cs). BurgerFuel reserve the right to change or discontinue this offer at any time.
For the T&Cs associated with this offer head HERE.
Will I be able to use my Burger Bucks or VIB Goods if I order in store and don't have my phone/member ID with me?
Yes, just give your phone number, full name and date of birth to our crew member at the till and they can look you up in the system and apply your available Burger Bucks or Club Goods before you complete your purchase. They may ask for additional information like an email address, or your favourite colour... so we know you're really you!
Can I redeem a physical BurgerFuel voucher and use a VIB Club offer/ Club Goods at the same time?
No, all BurgerFuel offers are not valid with any other offer, so only one can be used at a time. This includes VIB Club Goods, Burger Bucks, physical vouchers and any other general BurgerFuel offers and vouchers.
Do I get money or points back if I don't spend the full 20 Burger Bucks amount?
Nope, sorry Burger Bucks must be taken in full. No cash back or mpb back.
When I earn my $20 Burger Bucks, what happens to my points?
Your points will go back to zero, ready for you to start earning again.
I have multiple $20 Burger Bucks, can I use them all in one order?
No, Burger Bucks are single use only and one can be redeemed per transaction.
What if I change my mind and want to use a different Club Good voucher, but I've already completed my purchase?
Sorry, once the transaction is complete, your chosen Club Goods voucher would have been applied to your order and will now be archived as redeemed in your Dashboard. If there was a mistake at the till, you can contact us at info@burgerfuel.co.nz with all the details and a copy of your receipt and, once we’ve confirmed with the store, we can apply your lost Club Goods voucher back to your Dashboard.
Can I gift mbp or Club Goods to my mate who's also a member?
Not at this stage, BUT, check out our ‘INVITE YOUR MATE’ incentive. You get hooked up, your mate gets hooked up – it’s a win, win.
How do I unsubscribe from VIB Club Marketing emails and/or push notifications?
To unsubscribe or turn off notifications:
- Email: Click the unsubscribe link at the bottom of any VIB Club email.
- In the app: Go to Account > Update, uncheck "Sign up to BurgerFuel VIB Club", then tap UPDATE.
- On the website (eat.burgerfuel.com): Open the menu > My Account > Notifications, and turn off email notifications.
- Push notifications: Use your mobile settings to turn off push notifications for the app.
How do I delete my VIB Club account?
To delete your VIB Club account, tap ‘Delete my account’ at the bottom of the My Account page in the app.
Note: This will not delete your BurgerFuel online ordering account.
If you’d like to delete that as well, just email us at info@burgerfuel.co.nz and we’ll take care of it for you.
