CONTACT US

To sign up to the BurgerFuel VIB club, you can either sign up with your phone number and email address when ordering online HERE. Or By downloading our mobile app on either the Apple app store HERE or the Google play store HERE.

You cannot share or gift MPB or Club Goods with mates, the points are yours alone and aren't transferable between accounts.

We've updated our Online Ordering Service so it can integrate with VIB Club

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We’ve built an entirely new Online Ordering platform that’s separate from our old service. This means that we need you to create an account within our new platform to continue ordering BurgerFuel online

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Nope, you’ll need to opt-in to join our loyalty programme. Look out for the tick box when creating your new account. 

Yes, for security purposes you will need to enter these details again.

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We retain customer data for as long as it serves its intended purpose or as required by law. Once the purpose has been fulfilled, and there is no legal requirement to keep the information, it is our business obligation to securely delete or destroy the data. This ensures that your data is not retained unnecessarily. You have the right to opt out or request the deletion of your data at any time, giving you control over your information. Please feel free to contact us by email at info@burgerfuel.co.nz.

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This really sucks! We try to be as accurate as possible but sometimes mistakes do happen. We will of course make this right - give the store a call and speak to the manager or pop back in and they’ll fix you up!

If you cannot get through to the store via phone, please contact us via info@burgerfuel.co.nz

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In the first instance give the store you accidentally ordered from a call, and ask them to cancel your order and you will need to place a new order with your chosen store. If you cannot get through to the store via phone, please contact us via info@burgerfuel.co.nz

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Multiple modifications can impact our kitchen efficiency and speed of service, so we’ve restricted those that have a negative impact on getting burgers out (as fast and tasty as possible) to our customers. The most popular modifications are still available online and all modifications can still be requested in store when you order – so if we can’t sort your favourite customisation online anymore, our crew at the till will be able to help you out! 

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When it comes to nutritional information, we know that everyone needs to fuel their own human engines in different ways, so click HERE to get more info on our Burgers, Fries & Nutrition.

They sure are! BurgerFuel has ensured that high-quality meat products are strictly Halal certified. This includes our beef patties and grilled free-range chicken. Please note that while the chicken in our fried chicken products (specifically Modifried Thunderbird and Choppers) are Halal, they are crumbed at a premises that is not Halal certified. If you are Halal we’re happy to cook your favourite burger on a separate grill, using clean utensils. Our stores are not Halal in the strictest sense, some products on our menu are not halal certified.

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Check out our Allergens chart HERE or if you need more info, contact us at info@burgerfuel.co.nz or via our feedback form with any questions and we'll get back in touch!

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The BurgerFuel VIB Club is our loyalty programme. You can learn more about BurgerFuel VIB Club and read the FAQs Here.

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We’ve put together some tips and tricks to help solve some common user experience issues customers have encountered. Head HERE for some handy app troubleshooting guidance.

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Sorry, we don’t, but tell your mate/Mum/work wife to download the BurgerFuel VIB Club app and get them to sign up to earn Burger Bucks and get hooked up with Club Goods (ahem, a very special birthday hook up, ahem), just for being part of the gang.

Our sponsorship programme is locally run, meaning each store is responsible for their own local community in terms of events, sponsorship and support. Please visit your local store and the store manager will assist you or contact us via the feedback form or info@burgerfuel.co.nz and we can point you in the right direction.

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Our stores like to support local events and businesses where they can, so depending on the size of your catering order they might be able to help out! Head HERE and fill out an enquiry form. 

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